Adopting Organizational Structuring for ICT-enabled Government Transformation: Perspectives of City Government Employees in Indonesia and the Philippines

What is it about?

E-government or the use of ICT and its application by the government for the provision of information and public services to the people is now the norm. Local governments, being at the frontline of public service delivery, have to keep up with e-government practice and development in order to satisfy the imperatives of good governance. A framework of transformational government identifies elements which are interrelated and are consequential to the utilization of new ICT systems: process redesign; organizational structuring; and, cultural and behavioral change. Using variables fetched from various technology acceptance models, this study investigates the factors for the adoption of organizational structuring by city government employees in the city governments of Surabaya, Indonesia and Davao, Philippines. Survey data gathered from 78 Surabaya and 82 Davao purposively-sampled employee respondents was quantitatively analyzed through structural equation modeling. It was found out that performance expectancy and attitude are the pivotal factors in influencing the intention of adopting organizational structuring. Moreover, age and length of work experience of the city government employees appear to have limited relevance as moderating variables.

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