HELIANT HEALTH INFORMATION SYSTEM AS A SUPPORT TO ELECTRONIC BUSINESS OF HEALTHCARE ORGANIZATIONS

What is it about?

Abstract Electronic business of healthcare organizations is a specific technological innovation when it comes to providing adequate healthcare services. The process of providing healthcare services in this case is supported by electronic health record, which is an integral part of health information systems. Monitoring of the healthcare services providing process using tools of electronic health (e-health) in this paper, will be based on the software for graphical modelling, which will target key activities, participants and variables of the process, and make its mapping. This is because the analysis of electronic business processes of healthcare organizations reveal activities that can be cost-optimized for more efficient delivery of health services and faster response on the patient's condition. In this work, process analysis was conducted on the case of health information system Heliant Health, which is used in most public medical institutions of the Republic of Serbia. Key words: electronic business, electronic health, electronic health record, process analysis, healthcare organizations JEL Classification: C63, I10, M15, P36

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