What is it about?
In this article we proposed a methodology for assessing water services by analyzing a goal is "customer satisfaction".
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Why is it important?
The evaluation methodology is important because it represents a decision support tool for managers of water services to improve performance.
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This page is a summary of: Drinking water supply service management and sustainable development challenges: case study of Bejaia, Algeria, Journal of Water Supply Research and Technology—AQUA, July 2015, IWA Publishing,
DOI: 10.2166/aqua.2015.156.
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