An Investigation of E-Shopping Quality Determinants Among Students at a Higher Learning Institution

  • Norazah Mohd Suki, Norbayah Mohd Suki
  • SSRN Electronic Journal, January 2011, Elsevier
  • DOI: 10.2139/ssrn.1867900

What is it about?

This study aims to investigate e-shopping quality determinants among students at a higher learning institution in Malaysia.

Why is it important?

This study aims to investigate e-shopping quality determinants among students at a higher learning institution in Malaysia. Data was collected from 200 students and analyzed using multiple regressions. Results revealed that privacy/security emerge as the most important determinant of e-shopping quality among students followed by web site design. E-shopping quality does not determine by customer service and atmospheric/experiential factor. The e-retailers may improve or upgrade their e-shopping websites by understand which of the web site attributes influence consumers’ beliefs about online shopping. This study provides important implications for e-tailers whose web site developers must keep in mind that customers are not only web users with trust/safety and information needs, but also shoppers with service and experiential needs.

Perspectives

Professor Dr Norazah Mohd Suki
Universiti Utara Malaysia

This study aims to investigate e-shopping quality determinants among students at a higher learning institution in Malaysia. Data was collected from 200 students and analyzed using multiple regressions. Results revealed that privacy/security emerge as the most important determinant of e-shopping quality among students followed by web site design. E-shopping quality does not determine by customer service and atmospheric/experiential factor. The e-retailers may improve or upgrade their e-shopping websites by understand which of the web site attributes influence consumers’ beliefs about online shopping. This study provides important implications for e-tailers whose web site developers must keep in mind that customers are not only web users with trust/safety and information needs, but also shoppers with service and experiential needs.

Read Publication

http://dx.doi.org/10.2139/ssrn.1867900

The following have contributed to this page: Professor Dr Norazah Mohd Suki and Assoc. Prof. Dr. Norbayah Mohd Suki