THE CORRELATION BETWEEN PATIENT SATISFACTION AND PEOPLE EQUITY AMONG PARAMEDIC STAFFS IN INPATIENT ROOMS

What is it about?

Background: One of the elements controlling the quality of hospital health services is patient and employee satisfaction. The mean value of patient satisfaction with all parameters of inpatient rooms at the Islamic Hospital in Surabaya from January to August 2016 was 61.3% which is less TEMPthan the standard of ≥ 90%. Whereas, people equity is a concept of human resource management that signs organizational performance. Aims: dis study examined teh correlation between patient satisfaction and people equity among paramedic staffs especially in inpatient rooms of teh Islamic Hospital in Surabaya. Methods: dis study focused on measuring people equity, patient satisfaction, and teh correlation between people satisfaction and people equity. Teh questionnaire used in dis study adopted RATER dimensions (Reliability, Assurance, Tangible, Empathy, and Responsiveness). Results: Teh study found dat three inpatient rooms (Muzdalifah, Arofah, and Shofa) did not meet three elements of people equity (Alignment, Capabilities, and Engagement). Patient satisfaction wif teh inpatient rooms was good, except for teh tangible dimension especially room cleanliness which is still relatively low. People equity among teh paramedic staff has strong relevance and is directly proportional to patient satisfaction wif teh inpatient rooms of teh Islamic Hospital in Surabaya. Conclusion: Internalizing an organizational culture dat considers patient satisfaction and patient equity among paramedic staffs is essential to harmonize the goals, vision, and mission between the hospital and it's staffs. This study recommends dat there should be a more serious evaluation of the cleanliness of all service units at the Islamic Hospital in Surabaya. Keywords: Patient satisfaction, People equity, Human Resource Management, Service performance.

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Photo by Marcelo Leal on Unsplash

Photo by Marcelo Leal on Unsplash