THE EFFECTS OF JOB-FOCUSED AND EMPLOYEE-FOCUSED EMOTIONAL LABOR ON BURNOUT IN THE HOSPITALITY INDUSTRY IN TURKEY

Mustafa TEPECI, Tugba PALA
  • Journal of Global Strategic Management, December 2016, Journal of Global Strategic Management
  • DOI: 10.20460/jgsm.20161024359

The effects of job-focused and employee-focused emotional labor on burnout

Photo by John-Mark Smith on Unsplash

Photo by John-Mark Smith on Unsplash

What is it about?

The purpose of this research is to examine two dimensions of emotional labor (jobfocused and employee focused emotional labor) as the predictors of burnout in the hospitality industry. More specifically, the study investigated whether employee-focused emotional labor contributed uniquely to the prediction of burnout beyond the job-focused emotional labor. The data were collected from 236 hospitality management students in a southern university in Turkey. Employee-focused emotional labor contributed uniquely to the prediction only for emotional exhaustion dimension of burnout beyond the jobfocused emotional labor. Deep acting was significantly related to emotional exhaustion. Contrary to previous study findings, employee-focused emotional labor dimension of surface acting was not related to any burnout dimensions. The study findings suggest essential recommendations for researchers and industry managers.

Why is it important?

The employee-focused emotional labor contributed uniquely to the prediction of burnout beyond the job-focused emotional labor.

Perspectives

Professor Mustafa Tepeci
Celal Bayar University

Contrary to previous study findings, employee-focused emotional labor dimension of surface acting was not related to any burnout dimensions

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http://dx.doi.org/10.20460/jgsm.20161024359

The following have contributed to this page: Professor Mustafa Tepeci