What is it about?
The Finnish state administration, the case we highlight in this article, has recently undergone a wave of reforms towards decentralized decision-making and increased flexibility in organizing work. Based on a survey and qualitative interview material, the results presented in this study indicate that many characteristics of traditional bureaucracy, such as well-defined work roles and hierarchical control, facilitate trust among employees. In contrast, the current post-bureaucratic model of organizing work may increase insecurity and decrease trust.
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Why is it important?
Traditional bureaucracy has its virtues!
Perspectives
I was surprised by the results to say the least.
Pasi Pyöriä
Tampereen yliopisto
Read the Original
This page is a summary of: Trust in Management under Post-bureaucratic Conditions: The Case of Finnish Civil Servants, Revista Internacional de Organizaciones, December 2013, Universitat Rovira I Virgili,
DOI: 10.17345/rio11.111-130.
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