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This page is a summary of: A ordem dos atributos afeta a avaliação de qualidade ? Uma investigação empírica a partir da versão mais recente do modelo SERVQUAL, Revista de Administração Contemporânea, April 1997, FapUNIFESP (SciELO),
DOI: 10.1590/s1415-65551997000100003.
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