How Supportive Leaders Help Teams Stay Genuine and Perform Better

What is it about?

This study looked at how teams, not just individuals, manage their emotions at work. It found that teams with better relationships with their managers showed more genuine emotional effort. But when managers treated team members very differently, it led to more fake emotional displays, which hurt customer service and employee health.

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Photo by Parabol | The Agile Meeting Tool on Unsplash

Photo by Parabol | The Agile Meeting Tool on Unsplash

Why is it important?

Leaders who build strong relationships with their teams help employees express genuine emotions at work, boosting health and customer service. Fair and supportive environments reduce stress and encourage better performance.