What is it about?
This is a close analysis of how a talk-show host responds to a call-in to achieve certain interactional goals in the face of objection by a respected guest expert.
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Why is it important?
It shows how we can use whatever is at hand--in this case, a call on hold--to achieve our purposes.
Perspectives
This is, among other things, an illustration and elaboration of Harvey Sacks' notion of "subversion."
Professor Jack Bilmes
University of Hawaii System
Read the Original
This page is a summary of: The Call-on-Hold as Conversational Resource, Text - Interdisciplinary Journal for the Study of Discourse, January 2005, De Gruyter,
DOI: 10.1515/text.2005.25.2.149.
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