Predictors of Users’ Satisfaction with E-payment System: a Case Study of Staff at the University of Ilorin, Nigeria

What is it about?

Many organisations are using the e-payment system; however, its effectiveness has not been determined particularly in the Nigeria context. The University of Ilorin as educational organisation started using e-payment system in 2010 and up till now there has been limited or no study conducted to examine whether or not workers are satisfied with the new payment system together with other related ones they are familiar with. It is in the light of this that this study examined users’ satisfaction with the e-payment system at the University of Ilorin, Nigeria.

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Why is it important?

This study is important because it is assumed that the findings from the study will assist in improving the value of this system of payment. The outcomes might also interest other stakeholders to eventually emulate the gesture thereby commencing the use of e-payment system for the payment of salaries to their staff and other monetary transactions.