Measuring E-Service Quality: Reviewing E-S-QUAL

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus Fa
  • Economic Quality Control, January 2012, De Gruyter
  • DOI: 10.1515/eqc-2012-0001
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The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya