Frontline Problem-Solving Effectiveness: A Dynamic Analysis of Verbal and Nonverbal Cues

  • Detelina Marinova, Sunil K. Singh, Jagdip Singh
  • Journal of Marketing Research, April 2018, American Marketing Association (AMA)
  • DOI: 10.1509/jmr.15.0243

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http://dx.doi.org/10.1509/jmr.15.0243