Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture

Michel Laroche, Linda C. Ueltschy, Shuzo Abe, Mark Cleveland, Peter P. Yannopoulos
  • Journal of International Marketing, September 2004, American Marketing Association (AMA)
  • DOI: 10.1509/jimk.

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Mark Cleveland and Dr Michel Laroche