The application of modified 'Defect Per Million Opportunities' (DPMO) and sigma level to measure service effectiveness

Djoko Setijono
  • International Journal of Six Sigma and Competitive Advantage, January 2009, Inderscience Publishers
  • DOI: 10.1504/ijssca.2009.025168

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http://dx.doi.org/10.1504/ijssca.2009.025168

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