Total quality management and quality certification: effects in organisational performance

Maria Rosário Justino, Joaquín Texeira Quirós, Marina Godinho Antunes
  • International Journal of Services and Operations Management, January 2018, Inderscience Publishers
  • DOI: 10.1504/ijsom.2018.10011423

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http://dx.doi.org/10.1504/ijsom.2018.10011423

The following have contributed to this page: Professor Maria Rosário Justino