Developing a self-diagnostic framework for assessing service excellence

Muhammad Asif, Matthias H.J. Gouthier
  • International Journal of Services and Operations Management, January 2015, Inderscience Publishers
  • DOI: 10.1504/ijsom.2015.068527

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http://dx.doi.org/10.1504/ijsom.2015.068527

The following have contributed to this page: Dr Muhammad Asif