A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Hadi Shirouyehzad, F. Hosseinzadeh Lotfi, Arash Shahin, Mir. B. Aryanezhad, Reza Dabestani
  • International Journal of Services and Operations Management, January 2012, Inderscience Publishers
  • DOI: 10.1504/ijsom.2012.047622

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http://dx.doi.org/10.1504/ijsom.2012.047622

The following have contributed to this page: Professor Arash Shahin