Understanding satisfying service encounters in retail banking - a dyadic perspective

  • Nathalie Kania, Thorsten Gruber
  • International Journal of Services Economics and Management, January 2013, Inderscience Publishers
  • DOI: 10.1504/ijsem.2013.054950

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http://dx.doi.org/10.1504/ijsem.2013.054950

The following have contributed to this page: Thorsten Gruber