Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran

Zahra Mahdavi, Arash Shahin, Faramarz Shahmohammadi
  • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers
  • DOI: 10.1504/ijpqm.2017.10003946

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The following have contributed to this page: Professor Arash Shahin