Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran

Arash Shahin, Zahra Mahdavi, Faramarz Shahmohammadi
  • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers
  • DOI: 10.1504/ijpqm.2017.083284

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http://dx.doi.org/10.1504/ijpqm.2017.083284

The following have contributed to this page: Professor Arash Shahin