Service quality robust design – with a case study in airport services

Arash Shahin, Nasibeh Janatyan, Nahid Nasirzaheh
  • International Journal of Productivity and Quality Management, January 2012, Inderscience Publishers
  • DOI: 10.1504/ijpqm.2012.046369

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http://dx.doi.org/10.1504/ijpqm.2012.046369

The following have contributed to this page: Professor Arash Shahin