Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company

Arash Shahin, Zahra Khodadady, Hadi Shirouyehzad
  • International Journal of Process Management and Benchmarking, January 2015, Inderscience Publishers
  • DOI: 10.1504/ijpmb.2015.066027

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http://dx.doi.org/10.1504/ijpmb.2015.066027

The following have contributed to this page: Professor Arash Shahin