TQM for a master's programme: a case study integrating Kano's model and quality function deployment

Laura Di Pietro, Roberta Guglielmetti, Maria Francesca Renzi
  • International Journal of Modelling in Operations Management, January 2012, Inderscience Publishers
  • DOI: 10.1504/ijmom.2012.049123

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http://dx.doi.org/10.1504/ijmom.2012.049123

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