What is it about?

Pharmaceutical companies have been forced to change their approach to selling over-the-counter (OTC) medicines because of the increased pressure on sales margins. The development of Web 2.0, Web 3.0, and social media technologies allow low-cost online marketing, including e-commerce. An organisational adaptation has to cope with the changes in the OTC drug market is required because of the widespread use of the internet and social media. The increased importance of digital media for marketing has convinced the OTC medical industry to include the use of social media in its customer relationship management strategy. Qualitative research on the impact of the internet and social media on the marketing of organisational change management for OTC medicines is based on new-age digital marketing, which is replacing Kotler’s 4 P’s of marketing (product, price, place and promotion). This paper has found a high correlation between anchoring theory, data analysis, and theoretical returns that accrue by linking research findings, practical initiatives, and internet and social media operating guidelines in the pharmaceutical industry

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Why is it important?

This paper has found connections between anchoring theory, data analysis, and theoretical returns that accrue by linking research findings, practical initiatives, and internet and social media operating guidelines in the pharmaceutical OTC medicines marketing. Qualitative research on the impact of the internet and social media on the marketing of organisational change management for OTC medicines is based on new-age digital marketing, which is replacing Kotler’s 4 P’s of marketing (product, price, place and promotion).

Perspectives

New internet technologies require pharmaceutical companies to adopt new business strategies. Managers have to make organisational changes in marketing strategy on the basis of attitudes and characteristics of users who are using the new technologies. They have to move from the operating organisations to digital marketing.

Mag Vasja Roblek

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This page is a summary of: Impact of internet and social media on organisational change of OTC medicines marketing management, International Journal of Electronic Marketing and Retailing, January 2015, Inderscience Publishers,
DOI: 10.1504/ijemr.2015.070806.
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