Exploring dimensions and challenges of services quality in banking sector of Pakistan: a focus group methodology

Khuram Shahzad, M.M. Haris Aslam, Naveda Kitchlew, Sami Ullah Bajwa
  • International Journal of Electronic Customer Relationship Management, January 2015, Inderscience Publishers
  • DOI: 10.1504/ijecrm.2015.074195

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http://dx.doi.org/10.1504/ijecrm.2015.074195

The following have contributed to this page: Mr. Haris Aslam