Evaluating the Indian retail service quality enablers using interpretive structural modelling

  • Rema Gopalan, N.A. Sreekumar, Biswajit Satpathy
  • International Journal of Business Performance Management, January 2016, Inderscience Publishers
  • DOI: 10.1504/ijbpm.2016.079271

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http://dx.doi.org/10.1504/ijbpm.2016.079271

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