The Shingo Prize for operational excellence: rewarding world-class practices

  • Satya S. Chakravorty, J. Brian Atwater, James I. Herbert
  • International Journal of Business Excellence, January 2008, Inderscience Publishers
  • DOI: 10.1504/ijbex.2008.018841

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http://dx.doi.org/10.1504/ijbex.2008.018841

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