Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Hadi Shirouyehzad, F. Hosseinzadeh Lotfi, Arash Shahin, Mir. B. Aryanezhad, Reza Dabestani
  • International Journal of Services and Operations Management, January 2012, Inderscience Publishers
  • DOI: 10.1504/ijsom.2012.047953
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http://dx.doi.org/10.1504/ijsom.2012.047953

The following have contributed to this page: Professor Arash Shahin