Classifying customer requirements using Kano model and Kano map: the case of hospital services

Arash Shahin, Sajad Akasheh
  • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers
  • DOI: 10.1504/ijpqm.2017.085257
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http://dx.doi.org/10.1504/ijpqm.2017.085257

The following have contributed to this page: Professor Arash Shahin