Service TRIZ: an approach for service quality design – with a case study in the hospitality industry

Arash Shahin, Masoud Pourhamidi
  • International Journal of Business Innovation and Research, January 2011, Inderscience Publishers
  • DOI: 10.1504/ijbir.2011.041052

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http://dx.doi.org/10.1504/ijbir.2011.041052

The following have contributed to this page: Professor Arash Shahin