A REVIEW OF CONFLICT MANAGEMENT TECHNIQUES IN PROJECTS

Goparaju Purna Sudhakar
  • Brazilian Journal of Operations & Production Management, December 2015, Associacao Brasileira de Engenharia de Producao - ABEPRO
  • DOI: 10.14488/bjopm.2015.v12.n2.a3

What is it about?

This paper aims to find the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. It is/was proposed a model of conflict management for projects. Total a hundred five reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflicts in projects are founds based on number of references in the literature. They include Shared/Common Resources, Differences in Project Goal/Objective, Cultural Differences, Values Differences, Personality Issues, Differences in Technical Opinions/Approaches, Schedules, Costs, Administrative procedures, and Different Perceptions in the order of preference. Total forty conflict resolution techniques in projects are identified based on through literature review. The most frequently used top -5 conflict resolution techniques in projects in the order of preference are Avoiding/Withdrawal, Compromising, Confronting/Problem Solving, Accommodating and Smoothing.

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http://dx.doi.org/10.14488/bjopm.2015.v12.n2.a3

The following have contributed to this page: Dr Goparaju Purna Sudhakar