What is it about?

the aim was to develop a valid and reliable instrument to measure the experience of person-centred care by service users (patients)–The Personcentred Practice Inventory-Care (PCPI-C).

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Why is it important?

Person-centred healthcare focuses on placing the beliefs and values of service users at the centre of decision-making and creating the context for practitioners to do this effectively. Measuring the outcomes arising from person-centred practices is complex and challenging and often adopts multiple perspectives and approaches. Few measurement frameworks are grounded in an explicit person-centred theoretical framework.


This new instrument is generic in nature and so can be used to evaluate how person-centredness is perceived by service users in different healthcare contexts and at different levels of an organisation. Thus, it brings a service user perspective to an organisation-wide evaluation framework.

Brendan McCormack
University of Sydney

Read the Original

This page is a summary of: The development and structural validity testing of the Person-centred Practice Inventory–Care (PCPI-C), PLoS ONE, May 2024, PLOS,
DOI: 10.1371/journal.pone.0303158.
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