Measuring Volunteer Programmes
What is it about?
It is important for not-for-profit organisations to measure the success of their volunteer programmes. Hager and Brudney's Net Benefits Index is a benchmarking scheme that they used across a number of organisations. We tested it within two organisations to compare and contrast staff views with those of volunteers and to find ways to improve the volunteer programme.
Why is it important?
Volunteers' and staff perceptions of the challenges and benefits of the volunteer programmes differed in each organisation. By comparing the two groups in different organisations we found biases (e.g. towards cost savings or towards supporting clients). The Net Benefits Index is useful to analyse these and other cheallenges and benefits.
The following have contributed to this page: Professor Carolyn J Cordery