Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus

  • Ugur Yavas, Osman M. Karatepe, Emin Babakus, Turgay Avci
  • Journal of Hospitality & Leisure Marketing, August 2004, The Haworth Press
  • DOI: 10.1300/j150v11n02_04

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http://dx.doi.org/10.1300/j150v11n02_04

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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