Gender-Based Differences in Customer Perceptions of Frontline Employee Performance

  • A Banking Study in New Zealand
  • Ugur Yavas, Emin Babakus, Nicholas J. Ashill
  • Services Marketing Quarterly, March 2007, Taylor & Francis
  • DOI: 10.1300/j396v28n03_07

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The following have contributed to this page: Professor Nicholas Ashill