What is it about?
The annual Kidney Patient Reported Experience Measure (PREM) survey is carried out by the UK Kidney Association (UKKA) and Kidney Care UK, in conjunction with the University of Hertfordshire. The results provide individual renal units with details about their patients' perspective of their care, as well as an overview of what patients think of their care across the UK as a whole. Compared to last year, people’s overall experience of care has risen slightly to 6.25 out of 7 in 2022, from 6.24 out of 7 in 2021. Experience of transport (including the time to travel to the kidney unit from home, provided vehicle suitability, and ability to return home in 30 minutes) has decreased since last year, to 5.59 out of 7 from 5.75 out of 7 in 2021, as is the lowest scoring area.
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Why is it important?
The PREM survey helps renal unit teams understand how patients feel about their experience of care, shows where improvements can be made from a patient perspective, and provides a national picture of people’s experience of care.
Perspectives
It is a privilege to hear directly from kidney patients about the care they receive and be able to share this with renal professionals across the UK, to help them build their service provision and improve their patients' care. The comments received provide a glimpse into the reality of living with kidney disease and how we can make it a better experience for all concerned.
Claire Kercher
Read the Original
This page is a summary of: Patient Reported Experience Measure (PREM): your key to unlocking the patient perspective, Journal of Kidney Care, July 2023, Mark Allen Group,
DOI: 10.12968/jokc.2023.8.4.198.
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