Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013

  • Ya Lan WANG, Tainyi LUOR, Pin LUARN, Hsi-peng LU
  • Informatica Economica, March 2015, ECO-INFOSOC Research Center
  • DOI: 10.12948/issn14531305/19.1.2015.03

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http://dx.doi.org/10.12948/issn14531305/19.1.2015.03

The following have contributed to this page: Dr Pin Luarn