Optimal Wave Release Times for Order Fulfillment Systems with Deadlines

  • Erdem Çeven, Kevin R. Gue
  • Transportation Science, February 2017, INFORMS
  • DOI: 10.1287/trsc.2015.0642

Setting Deadlines in Order Fulfillment Systems

What is it about?

Amazon's famous promise, "Want it tomorrow? Order in the next 4 hours 23 minutes," implies an internal deadline for the order fulfillment center to process the order. How does a firm know how long this will take, especially when orders are released to the floor in waves? This paper gives insight into the solution.

Why is it important?

As competition increases among e-commerce retailers, we believe firms will compete with latest cut-off times for premium service. This paper shows how a distributor should set cut-off times and release work when orders are released in waves.

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The following have contributed to this page: Kevin Gue