What is it about?
The relationship between emotional labor and work engagement was researched in this study. Accoridng to the research model, the effect of emotional labor on work engagement was investigated.
Featured Image
Photo by Tengyart on Unsplash
Why is it important?
Emotional efforts, which can be called emotional labor, are needed to reach work engagement. These emotional efforts can occur while presenting natural feelings or for feeling the emotions required at work.
Perspectives
Surface acting can not be accepted as emotional labor. Because it involves no real emotion which means fake emotional presentation of employees. It is not ethical to admit fake emotions as real emotions. Therefore, emotional labor can be define as "the emotional efforts that are in harmo-ny with business ethics and displayed by employees while working".
Özgür Öngöre
Kastamonu Universitesi
Read the Original
This page is a summary of: Duygusal Emeğin İşle Bütünleşme Üzerindeki Etkisinin Belirlenmesine Yönelik Bir Araştırma: Hizmet Sektöründe Özel İşletme Çalışanları, Turkish Journal of Business Ethics, July 2019, Iktisadi Girisim ve Is Ahlaki Dernegi (IGIAD),
DOI: 10.12711/tjbe.2019.12.1.0123.
You can read the full text:
Resources
Determining the Effect of Emotional Labor on Work Engagement: Service-Sector Employees in Private Enterprises
English open access version of the article.
A Theoretical Study About the Place and Value of Emotional Labor in Working Life /ÇALIŞMA YAŞAMINDA DUYGUSAL EMEĞİN YERİ VE DEĞERİ ÜZERİNE KURAMSAL BİR ÇALIŞMA
It is natural that employees can have emotional effort as well as physical and cognitive effort. When a right theoretical structure has not been created about emotional labor, it is transformed into a risky concept for employees. The expected emotional efforts from the employees by the organization, can lead to negative consequences on the employee's psychology and performance. In this sense, emotional efforts which conflict with labor itself and ethical values can be called under the name of emotional labor. This research aimed to develop a new perspective on emotional labor. Emotional labor can be defined as the emotional efforts and spontaneous emotions of the employees in accordance with ethical values while they are working. Emotional labour is the emotional efforts which are formed during the presentation of feelings and for forming genuine emotions while working in each case they should be proper to business ethics. The surplus value created through the presentation of emotions is an indicator of emotional labor. According to this research, the emotions which are not genuine and spontaneous but seem like that are not actually exist and cannot be accepted as emotional labor. Efforts for the fake emotions to display cannot be considered as emotional effort and emotional labour. The emotional efforts which are not compliance with ethical values shouldn't be accepted as emotional labor. Business ethics guide employees to compliance their emotional efforts with ethical values.
Contributors
The following have contributed to this page
