What is it about?
Providing services to patients according to their expectations and needs is necessary for the success of an organization in order to remain in the competitive market. Recognizing these needs and expectations is an important step in offering high quality services. This study was designed to determine the service quality gap of the main hospital of Hormozgan province
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This page is a summary of: Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective, BMC Health Services Research, July 2014, Springer Science + Business Media,
DOI: 10.1186/1472-6963-14-322.
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