Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction

What is it about?

The purpose of this article is to explore how organizational information and knowledge processes influence co-creation and codestruction of value in a health service system. A qualitative, single embedded case-approach is taken to develop theory through a systematic combining of theoretical framework, empirical fieldwork, and case analysis. Six theoretical propositions are set to describe the linkage between information and knowledge processes and value co-creation (and co-destruction).

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Why is it important?

The article contributes to healthmarketing and transformative service research by linking organizational activities to the motivation and empowermentof patients and their families, by highlighting the importance of the role of knowledge integration in value co-creation,by introducing a shift toward systems thinking, by conceptualizing value as manifested as health behavior change, and by underlining that health care processes may have a negative (value co-destructing) influence on the well-being of actors.