What is it about?
Service development would benefit from multiple stakeholder engagement into co-creation of the service. Multiple stakeholders come from various firms, differing poisitions, and hierarchy levels.
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Why is it important?
Typically parties developing represent similar school of thought while they come from similar positions and hierarchy levels, and even from one single firm.
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This page is a summary of: Co-create with stakeholders: Action research approach in service development, Action Research, April 2016, SAGE Publications,
DOI: 10.1177/1476750316641995.
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