Contagious Effects of Customer Misbehavior in Access-Based Services

Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller), Rosellina Ferraro
  • Journal of Service Research, July 2015, SAGE Publications
  • DOI: 10.1177/1094670515595047

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The following have contributed to this page: Professor Tobias Schaefers and Professor Sabine Benoit