Analyzing Customer Experience Feedback Using Text Mining

  • A Linguistics-Based Approach
  • Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton, Thorsten Gruber, Mohamed Zaki
  • Journal of Service Research, March 2014, SAGE Publications
  • DOI: 10.1177/1094670514524625

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http://dx.doi.org/10.1177/1094670514524625

The following have contributed to this page: Thorsten Gruber