What is it about?
Setting up a janitorial service for communal toilets in an informal settlement should be easy, right? This case study details the challenges of employing residents as janitors in light of stakeholders' conflicting rationales, priorities and methods.
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Why is it important?
Shared sanitation facilities in informal settlements often breakdown due to poor O&M. Municipal authorities such as Cape Town's have thus introduced government-funded cleaning services with the dual objective of prolonging the life of their infrastructural investments and creating new jobs in areas of high unemployment. While great in theory, this paper discusses unexpected repercussions experienced in the implementation of the novel O&M approach.
Perspectives
What's unique about this paper is that it explores a sanitation issue from multiple angles, paying particular attention to how the interplay between people, policy and practice affected a servicing outcome.
Lina Taing
UNESCO-IHE
Read the Original
This page is a summary of: Informal settlement janitorial services: implementation of a municipal job creation initiative in Cape Town, South Africa, Environment and Urbanization, February 2017, SAGE Publications,
DOI: 10.1177/0956247816684420.
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