What is it about?
researched the lessons non-clinical staff had after observing a clinical process and the impact it had on how they would approach their work.
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Why is it important?
Healthcare is supported by numerous business processes and staff who have no clinical background. By engaging with them & having the job shadow the support functions can improve.
Perspectives
As a "non-clinician", I entered healthcare to contribute & live its mission. The article is important as it advances the importance of partnership between clinician s and support staff.
Michael Heenan
McMaster University
Read the Original
This page is a summary of: So that is how it works? How observing a clinical process improved the management perspectives of non-clinical staff, Healthcare Management Forum, June 2019, SAGE Publications,
DOI: 10.1177/0840470419837260.
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