5 Ways Leaders can Support Person and Family-Centred Care

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For this article, we conducted focus groups with 192 care providers, support staff and managers, as well as 20 long-term care home residents and/or family members. We didn't only hear about the opportunities for improvement - we heard many wonderful stories of how PFCC is being provided and creative solutions staff come up with to provide PFCC in challenging situations. One of the biggest takeaways for me from this research was how important it is to provide opportunities and safe spaces for staff to share their specific concerns about practicing PFCC and collaboratively generate solutions. They know the context in which they work best and can come up with great solutions if given the opportunity. The same is true for having discussions with patients and families about their care experiences. Hearing from those receiving care about what PFCC means to them and about times they have and have not received PFCC was so impactful and allowed us to identify where changes can be made at an organizational level to promote PFCC. We have included many quotes throughout the article, as we felt only including summaries of the discussions wouldn't do justice to the powerful messages we heard from our participants. I hope this article helps healthcare leaders to proactively identify ways they can better support their staff to practice PFCC and embed this approach across their organization.

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