What is it about?
E-government is an essential tool for ensuring the efficiency and effectiveness of public service delivery system. However, its adoption and use by the civil society remains suboptimal and sluggish in developing nations. What could be done to ensure its adoption and use by citizens? This paper proposes an e-government adoption framework to predict penitent factors that may be impeding such adoption in the context of Zimbabwe. The study used 247 respondents and structural equation modeling to confirm the model fit.
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Why is it important?
Findings of this study underscores the negative impact of the cost and pricing structures of Internet data bundles on citizens' aspirations to adopt and use e-government. Economically stressed citizens tend to resist spending their hard earned money on things like Internet access, which they considered as luxury. The new construct of political self efficacy (citizen inclusion in e-government matters) plays a significant role in the acceptance of e-government by citizens.
Perspectives
This paper engage readers in a thought provoking discourse of why are e-government fails, which new and pertinent factors should policy makers in government focus on to stimulation e-government adoption in voluntary environments characterized by high levels of unemployment, poverty, cash crisis and hyperinflation. These conditions are prevalent across the world, especially in developing nations; thus, the paper should trigger further discussion among policy makers in government and serve millions of dollars invested in unused e-government systems.
WILLARD Munyoka
University of Venda
Read the Original
This page is a summary of: Electronic government adoption in voluntary environments – a case study of Zimbabwe, Information Development, July 2019, SAGE Publications,
DOI: 10.1177/0266666919864713.
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