Real-world experience: Lessons learnt from my experience of bringing a fully outsourced library service back in-house

Denise Carter
  • Business Information Review, May 2019, SAGE Publications
  • DOI: 10.1177/0266382119849748

Lessons learnt from bringing an outsourced library back in-house

Photo by Monjur Hasan on Unsplash

Photo by Monjur Hasan on Unsplash

What is it about?

Personal experience and learning gained from bringing an entire library service back in-house, from regaining control of the stock and associated records, to hiring new staff and refurbishing the library space.

Why is it important?

This is real-world learning, an example that really happened written in first-person. The lessons learnt can be applied to different situations.


Ms Denise Carter
DCision Consult

Interesting to look back after 30 years to an experience that happened early in my career and see how the events then shaped my career going forward.

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